You can contact the Federal Chancellery’s Family Service via email on firstname.lastname@example.org or by phone on 0800 240 262 (toll-free) Monday to Thursday from 9am to 3pm.
The Family Service team provides information in a skilled and non-bureaucratic manner about:
- family allowances and multiple-child supplement
- free transport for school pupils and apprentices
- family hardship allowance (for people with financial problems)
- additional subsidy for family care leave support
- parental education
Your call is free of charge, and you can of course remain anonymous.